Interaction Design (IxD) focuses on creating
engaging interfaces with well thought out behaviours.
This is where I spend most of my time and what I like doing the most. From paper prototyping to
high-fidelity prototypes on Figma (and other
tools), I am very experienced in this field. I can create complex prototypes using design tools and
integrate/manage design systems using developer tools like Storybook. I love working with micro-interactions like CSS/SVG animations that
surprise and delight users, and I hope to specialise further in this area.
User Interface (UI) Design focuses on
anticipating what users might need to do and ensuring that the
interface has elements that are easy to access, understand,
and use to facilitate those actions.
Visual Design focuses on the aesthetics of
those elements and related materials by strategically
implementing images, colors, fonts etc.
This is my comfort zone because of my years of experience in Graphic Design. Even though
UX is not UI, the
market usually expects UX Designers to be responsible for it, and I like keeping my visual design skills
sharp. Hence, I'm usually involved in projects from research to "pixel perfection." I have experience
using/managing design
systems and following standards (platform, product, or others) like Google's Material and Apple's Human
Interface Guidelines (HIG).
Web Analytics is the collection, reporting, and analysis of website data. The focus is
on identifying measures based on organisational and user goals and using the website data to determine
the success or failure of those goals.
I use data to find possible issues in the application, to ratify findings from qualitative studies and
to guide decisions. It's a great way to remove the subjective aspect of opinions from the
decision-making process while still keeping everyone happy. In various previous roles, I was responsible
for setting up Google
Tag Manager (GTM), Google Analytics (GA), and other analytical tools.
Front-end (FE) Development, also known as client-side development, is the practice of
producing HTML, CSS and JavaScript (JS) for a website or web application so that a user can see and
interact with them directly.
Front End is not a typical responsibility for a UX professional, but it can bridge the gap between
designers and technology. As I worked on multiple small projects without a complete team, I also wore
the hat of the Front-end Developer. I have experience implementing HTML, CSS and JS using frameworks and
libraries like React, Vue.js, Svelte,
Bootstrap,
Foundation, and others. I like working as a UX
Developer focusing on the implementation part of Design when a Design/Research team is working with me.
Project Management focuses on planning and organising a project and its resources. It
includes identifying and managing the lifecycle to be used, applying it to the user-centered design
process, formulating the project team, and efficiently guiding the team through all phases until project
completion.
I co-founded a design agency (Flamba) with just me and a partner, where we managed all sorts of design
services for small companies, from print to web. In most of my roles as a Designer, I worked closely
with Project Managers, liaising between the development team and upper management and being responsible
for parts of the project. In previous roles as team lead and director, I also performed many tasks
related to project management.
User Research focuses on understanding user
behaviours, needs, and motivations through observation
techniques, task analysis, and other feedback methodologies.
In many of my roles, I worked as a "UX team of one" together with professionals from other areas, and we
didn't have resources to do research as often and as deeply as I'd like to. These environments helped me
become resourceful and able to include qualitative and
quantitative research methods whenever I saw an opportunity, including contextual interviews,
personas, heuristic evaluations, usability testing, and card sorting, among others. I also mentor
aspirant designers in two platforms (Springboard and Harness Projects) to teach them research techniques and prototyping.
Usability Evaluation focuses on how well
users can learn and use a product to achieve their goals. It
also refers to how satisfied users are with that process.
Most techniques I use are applied in-house and not as often as I'd like due to "UX team of one"
scenarios. Nevertheless, I incorporate usability testing as much as possible and ensure the team understands the
importance of involving the user. Ideally, I would like to integrate usability tests as a fixed event in
the team's calendar where every couple of weeks (or even weekly), we have a dedicated day to do it as a
team and gather insights.
Information Architecture (IA) focuses on organising, structuring, and labelling content
effectively and sustainably.
Only a few projects in my career allowed me to do a significant IA study, including rounds of card
sorting, tree testing, and content validation, even before the visual design work started. In most
cases, I incorporate IA into tests (usability, A/B, multivariate) and work with the team to constantly improve the content and content
structure of our product. IA is an integral part of the product, and I always look for ways to improve
it.